Delivery Policy

General

All orders are send out within 48 hours after approval. Orders that get approved on the days when the post offices are closed (weekends and holidays) are shipped on the first working day following the day-off. The sender is not responsible for any delays caused by the work of post offices (including and not limited to severe meteorological conditions, strikes of personnel, long customs control and seasonal overload of postal service (Christmas and New Year season).

We value your privacy and Do NOT mention the contents on the package. Most orders are shipped in corrugated boxes.

According FDA regulations you do NOT have to pay any taxes and fees for importing medications for personal use.

Due to FDA regulation we do not accept the shipped orders back.

We provide two shipping methods: Regular Airmail Delivery and Trackable Courier Service.

*Nowadays!! We offer only Express shipping trackable courier services, due to stoppage of Regular Airmail services by the DHL. We will update our system as soon as Regular shipping services get resumed.

Trackable Courier Service parcels may be sent to 190 countries around the world. If you choose Express Trackable Courier Service you will be provided with a tracking number, which allows you to track your order online.

Express trackable shipping needs 14-20 Business days to deliver your package. Provided Tracking number will give you every update about your package status, you can track it at www.17track.net

Reshipment Policy

We guarantee free reshipments with the same shipping method as in original order in the following cases:

Parcel was lost during delivery or stuck at customs. Please, let us know that you haven’t received your order when the delivery period is over;

Your medication was replaced with another one by mistake without prior notice (please, note that the products will have generic or local marketing names on them, which do not correspond with the brand names. This way if you order Viagra, you will receive Sildenafil or Ruagra, Vigora and etc.).

Reshipments are NOT free in the following cases:

Customer gave a wrong shipping address;

Customer didn’t meet the courier with the parcel;

Customer didn’t pick up the order at the local post office after the courier left a notice at the shipping address of the customer.

Order Cancellation

We return 100% paid amount on cancelation. You can cancel you order at any time before your package got processed and shipped. If you want to cancel your order please contact us and provide the reason for cancelation.

Returns

Due to the FDA regulations, we cannot accept and exchange prescription medications.

Tracking Your Order

You can track your order anytime by visiting your local EMS website.

Please allow up to 4 business days for your EMS tracking number to start working.

The Air Mail tracking number starts working only when an order is received (in fact it is mostly used to make sure you have received your order); Please be in touch with us via email, we will provide all your order information there with your tracking number. You can track it at your local Post website or www.17track.net